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Read Our Privacy Policy | Love You Gifts

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Privacy Policy

Know About Our Privacy Policy

This Privacy Statement describes how LoveYou.Gifts (the “Site” or “Us”) collects, uses and discloses your personal information when you visit the Site or make a purchase from the Site.

Collecting Personal Information

When you visit the Website, we collect certain information about your device, your interaction with the Website and the information required to process your purchases.

We may also gather additional information if you contact us for client support.

In this Privacy Policy, we refer to any information that may uniquely identify an individual (including the following information) as “personal information ”.

Refer to the list below for more information on the personal information we collect and why.

Device information

  • Examples of personal information collected: browser version, IP address, time zone, information about the cookies, sites or products you visit, search terms and how you interact with the site.
  • Purpose of the collection: load the Site with accuracy for you and perform analyses on the use of the Site to optimize our Site.
  • Collection Source: information is gathered automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor Shopify and PayPal as well as our various business integration partners, including but not limited to Klaviyo, Facebook, Instagram, Google, and others.

Order information

  • Examples of personal information collected: include name, billing address, delivery address, payment information (including credit card numbers), e-mail address and telephone number.
  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify and PayPal as well as our various business integration partners, which may include, but are not limited to, Facebook, Instagram, Google, Klaviyo, Mailchimp, Salesforce.com and others.

Customer support information

  • Examples of personal information collected: include name, billing address, delivery address, payment information (including credit card numbers), e-mail address and telephone number.
  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify and PayPal as well as our various business integration partners, which may include, but are not limited to, Facebook, Instagram, Google, Klaviyo, Mailchimp, Salesforce.com and others.

Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect private information from children. If you are the parent or guardian and believe that your child has provided us with personal information, please contact us at the following address to request deletion.

Sharing Personal information

We share your personal information with service providers to assist us in providing our services and in carrying out our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can find out more about Shopify's use of your personal information: Click Here
  • We may share your Personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
  • We may share your personal information with our different business integration partners to provide you with performance, customer service and other services. . Such integration partners can include, but are not limited to, Facebook, Instagram, Google, Klaviyo, Mailchimp, Salesforce.com and others.

Behavioral Advertising

As described above, we use your Personal information to provide you with targeted advertisements or marketing communications, we believe may be of interest to you. For example:

  •  We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal information : Click Here
  •  You can also opt-out of Google Analytics : Click Here
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases using cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page: Click here.

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: Click Here

Using Personal information

We use your personal information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

  • Your consent;
  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order on the Site, we will store your personal information for our records unless and until you request us to erase this information. For more information about your right to erasure, please see the “Your rights” section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses a limited automated decision-making process to prevent fraud that has no legal or other significant effect on you.

Services that include elements of automated decision-making include:

  • Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
  • Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

Selling Personal information

Our site does not sell any personal information as defined in the California Consumer Privacy Act, 2018 (“CCPA”).

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal information we hold about you, to port it to a new service, and to ask that your Personal information be corrected, updated, or erased. If you wish to exercise these rights, please contact us via the following contact information. .

Your personal information will first be processed in Ireland and transferred outside of Europe for storage and further processing, including in Canada and the United States. For more information on how data transfers comply with GDPR, refer to Shopify's GDPR White Paper: Click Here.

CCPA

If you are a resident of California, you have the right to access the Personal information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal information be corrected, updated, or erased. Should you wish to exercise these rights, please contact us using the contact details below.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

 

Cookies

A cookie is a small quantity of information that is downloaded onto your computer or device when you visit our site. We use a number of various cookies, including functional, performance, advertising and social media or content cookies. Cookies improve your browsing experience by allowing the web site to remember your actions and preferences (such as identifying and selecting the region).

This means that you do not have to re-enter this information each time you return to the website or browse from page to page. Cookies also provide information about how people use the website, for example, if it is their first visit or if they are a frequent visitor.

We use the following cookies to ensure you get the best experience on our website and to provide our services.

Cookies needed for the operation of the shop.

Name

Function

_ab

Used in connection with access to admin.

_secure_session_id

Used in connection with navigation through a storefront.

cart

Used in connection with shopping cart.

cart_sig

Used in connection with checkout.

cart_ts

Used in connection with checkout.

checkout_token

Used in connection with checkout.

secret

Used in connection with checkout.

secure_customer_sig

Used in connection with customer login.

storefront_digest

Used in connection with customer login.

_shopify_u

Used to facilitate updating customer account information.

 

Reporting and Analytics

Name

Function

_tracking_consent

Tracking preferences.

_landing_page

Track landing pages

_orig_referrer

Track landing pages

_s

Shopify analytics.

_shopify_fs

Shopify analytics.

_shopify_s

Shopify analytics.

_shopify_sa_p

Shopify analytics relating to marketing & referrals.

_shopify_sa_t

Shopify analytics relating to marketing & referrals.

_shopify_y

Shopify analytics.

_y

Shopify analytics.

 

The length of time a cookie stays on your computer or mobile device depends if it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until their expiration or removal. Most of the cookies we use are persistent and expire between 30 minutes and two years from the date of their download on your device.

There are several ways you can control and manage cookies. Please bear in mind that the deletion or blocking of cookies may have a negative impact on your user experience and certain parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose to accept cookies through your browser controls, which are often found in your browser's “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as Click Here.

Additionally, please note that blocking cookies may not completely prevent the way we share information with third parties such as our advertising partners. If you wish to exercise your rights or reject certain uses of your information by these parties, please follow the instructions in the "Behavioral advertising" section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

This Privacy Policy may be updated from time to time to reflect, for example, changes in our practices or for other operational, legal or regulatory purposes.

Contact

For further information on our privacy practices, if you have any questions, or if you wish to file a complaint, please contact us via email at ForEver@LoveYou.Gifts

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