Know About Our Refund Policy
We hope you'll love the item you purchased.
If there are any concerns about it or you are thinking of returning it, please contact us for assistance, explaining your reasons for wanting to return it.
Please send an email message to: ForEver@LoveYou.Gifts.
We'll do our best to do everything we can to make things right.
We offer highly personalized, one-of-a-kind items that are made specifically for you.
Our products generally cannot be resold to other customers.
We offer a 30-day return policy ONLY for any items that are defective or in the event that the wrong item was shipped.
Please contact our customer service team as soon as possible, within 3 days of receiving the order if possible, for any items that arrived damaged, defective, or if the wrong item arrived, including a photo of the item.
That way we can make it right and get you a replacement item as quickly as possible.
Please do not return items to us without authorization from our customer service team first.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at ForEver@LoveYou.Gifts. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at ForEver@LoveYou.Gifts.
Returns or refunds will not be given after 30 days from receipt of the item unless an extended warranty or insurance is purchased.
Damages and issues
Please inspect your order upon reception and contact our support team immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We request that you contact us immediately, within 3 business days if possible, after receiving a defective or wrong item so that we can get you a replacement item quickly. Claims for defective or wrong orders will not be accepted after 30 days from delivery.
We cannot accept responsibility for items that were damaged by the shipping carrier unless you have purchased warranty or shipping insurance from us that covers such damage. Please file a claim with the shipping carrier for any items that are delivered damaged.
We are not responsible for missing, lost, or stolen items that have been marked as delivered by the carrier.
Please contact your local police department to report any items that may have been stolen after delivery. Such items may be covered by your homeowners or renters insurance policy. Or you may file a claim with the carrier for items that are not found but were marked as delivered by the carrier.
Exceptions / non-returnable items
Unfortunately we cannot accept returns on personalized items unless they are defective, arrived damaged, or if you receive the wrong item. That's because we make these items to your specifications and they can't be resold to other customers. Please get in touch if you have questions or concerns about your specific item.
We cannot accept returns on sale items unless they are defective or if you receive the wrong item. Gift card purchases are non-refundable.
Shipping, warranty and insurance costs are non-refundable.
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method.
Please remember it can take some time for your bank or credit card company to process and post the refund too.